Shipping & Returns
Shipping AND returns are FREE at Lena's Wigs. You should receive your hair mail within 2-3 business days of your order. If you need to return a wig, click HERE to create a free return label.
- Enter the order number and the order's ship-to postal code.
- Click the Look Up Order button.
- The next screen will display the order information and each item in the order.
- Select the quantity of each item to return and the reason for the return.
- Click the Submit Request button.
- The next (and final) page shows their return was authorized.
- Click the Print Return Label button.
We accept returns within three business days of the package's arrival at your home. For example, if a wig is delivered to your home on Monday, it must be in the mail by Thursday. Exceptions will not be made.
If you are not keeping any of the wigs, upon receiving your returned item(s) and verifying that it's in its original purchase condition, we will issue a refund, minus a flat restocking fee of $15 for up to three wigs ($15 total, not $15 for each wig).
If you are keeping a wig (or two) there is no restocking fee for the wigs you return.
Wigs that have been damaged or altered in any way—cut, dyed, altered, etc.—cannot be returned. Any merchandise damaged due to customer negligence cannot be returned.
Please note, we do not hold wigs for customers. Until payment is received, the wig remains on sale.
If you return a wig outside of the 3 day limit, your return will not be accepted and your wig will be shipped back to you at your cost, for $10.